Return
Policy
Please call us at 716-250-2803
or 1-877-PEWTER0 to obtain a Return Authorization
Number (RMA) or email us. Return
Authorization requests will be processed
within 24 hours of the request, Monday through
Friday, not including holidays. Your order
numbers must match our documentation &
records regarding the issue. Refunds are
processed in the same form as original payment
used for purchase up to 1 to 5 days upon
us receiving the return. We can only refund
initial shipping charges or return shipping
charges incurred by you if item is defective
or return is a result of an error on our
part.
- Shipping orders may be returned within
30 days of signed delivery, accompanied
by a copy of original receipt.
- All returns MUST be pre-authorized
by phone or email (Return Authorization
number must be included with returned
shipment).
- Items which have been returned after
30 days will not be accepted and will
be re-shipped at customer's expense.
- A full refund for the returned product(s)
will be issued ONLY if returned item
is new, re-sellable condition.
- Products in new re-sellable condition
are described as having NO scratches,
dents, fingerprints or otherwise show
any signs of use.
- Items which show signs of use will
be subject to a 15% restocking fee and/or
buffing fee.
- Engraved items are considered to be
custom items, and therefore are non-returnable
- Custom manufactured items are non-returnable
Satisfaction
Guaranteed
We stand behind
our products and guarantee your satisfaction.
All items purchased are guaranteed to be
free of defects. Should you receive an item
that is defective or damaged we will gladly
accept the return and replace it with new
product within 2 days of the receipt of
your product. Please return the item in
original packaging and condition within
30 days. We cannot accept returns of items
that have been used. Please be sure to inspect
all items before using to ensure that they
are free of defects. We are not able to
refund shipping charges incurred unless
item is defective or return is a result
of an error on our part.
